Basis – the Intel-owned wearable company – will be shutting down its software platform and shuttering its doors. Yes, that means the brand will be no more.
The shutdown is happening because there was a mass recall of the Basis Peak, after a series of overheating issues plagued the brand. Back in June, 2016 sales of the Basis Peak were stopped because about 0.2% of the total amount sold were overheating. This caused burns and blisters for those wearing them.
While that seems like a small number, the issue is its difficult to discern which watches were problematic. In light of Samsung’s recent overheating issues with the Note 7, it seems like Basis has made the right choice.
On June 13 we shared reports of overheating in Basis Peak watches, and we recommended that you stop wearing your Basis Peak watch right away. We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren’t able to develop such a solution without completely compromising the user experience. As a result, we are asking that you return your Basis Peak watch and authorized accessories for a full refund at your earliest convenience. This was a tough decision, but your safety is our top priority.
Peak owners have the opportunity to get a refund for their watch, as well as for their accessories. Because the company is shutting down operations, however, they decided to refund B1 owners too.
The Basis B1 is an older model that was sold long before the Basis Peak. So, if you have one lying around now’s your chance to get a refund.
If you have either of the Basis smartwatches, you can head here to claim a refund.
On December 31, Basis will shut down completely. This includes the online platform, so you’ll want to export your fitness data if you haven’t done so already.
Have You Experienced Overheating Issues?
Have you experienced overheating issues with your own smartwatch? What about with your smartphone?
There have been reports of overheating in the past, but it would seem they are more prevalent lately.